End to End
Business Support

End to End
Business Support

COFFEE MACHINE REPAIRS AND SERVICING

‘I am particularly grateful for the outstanding training you came and gave to our staff at both sites. You went out of your way to organise training to two groups of employees who are now really confident in making our amazing hot drinks. The coffee is delicious and customer feedback has been great.’

END TO END BUSINESS SUPPORT

Our team of inhouse team of experts understand the UK coffee market and have the skill sets to support every aspect of your coffee offering. We offer SCA qualified barista training along with Account Management and business support so you know you are in good hands for each step of the way towards serving outstanding coffee.

TRAINING AND DEVELOPMENT
We offer a structured training approach and work with your in-house coffee advocates to ensure they are equipped with the skills to champion outstanding coffee in your business. This includes not only coffee making but also the correct care and use of your machine which makes all the difference Great coffee equates to great profits! This expertise does not stop at coffee. We also offer drinks training on our full range of luxury drinks.

IN-HOUSE ENGINEERING
Our in-house engineers provide complete coffee machine support from installation to maintenance and servicing and cleaning advice. We are fully qualified to carry out yearly statutory boiler inspections to ensure your machines are certified and meet the legal requirements of your business. More [down to technical support]

BUSINESS ADVICE
We work with a range of businesses from large, established hotels, garden centres and venues, through to independent coffee shops and start-ups. We have the knowledge and experience to advise on from the correct layout of your equipment to the pricing of your drinks and correct staffing levels, all to help you optimise profit. We know what works and what doesn’t.

ACCOUNT MANAGEMENT
You will have a committed SCA qualified Account Manager to ensure all your needs are met. Our friendly, responsive experts are Speciality Coffee Association qualified. on hand to support and optimize every aspect of your coffee offering. From the roasting process through to coffee tastings, set up and barista training and orders and deliveries, the Iron and Fire team are SCA (Speciality Coffee Association) qualified so you know you are in expert hands.

TECHNICAL SUPPORT

HOW CAN WE HELP

Emergency call-out
Approved PSSR pressure tests
Commercial coffee machine servicing
Espresso machine breakdowns
Coffee machine repair
Commercial espresso machine refurbishment
Maintenance & technical support
Water filter efficiency testing, supply and fit
Espresso machine Installation / uninstallation
Coffee machine training
Espresso machines & equipment for sale and lease

ARE YOU SETTING UP
A COFFEE SHOP?

We work with a range of businesses from large, established hotels, garden centres and cafes, through to small , independent coffee shops. We also work with many start-up coffee businesses and are always happy to offer advice and support. Whether your business is new or established, great coffee always makes good sense! The market is changing and right now, the single factor that will make the most difference to your business is your coffee offering.

How we can support
your coffee business?

We’re often asked the same questions about the key elements to setting up a cafe or coffee business, so we’ve put together a few key considerations to help make things easier for you. Browse our blog to find answers to many of your questions about starting up a coffee shop. 

TRAINING

SUPPORT YOUR STAFF IN
SERVING GREAT COFFEE

Sharing our passion for coffee – supporting through learning

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