A few things that we see happening in coffee shops is things that ultimately lead them to slow service times, or making drinks in an order that leads to drinks starting to go cold before the guest even receives them, so in this blog post we want to help you think about the way in which you would want to batch drinks during service to ensure your guests receive a higher quality experience and lead to less complaints which lead to drinks being re-made.
Some recalls of things that we’ve seen include barista’s making espresso’s first, making drinks one at a time to name a few and this can lead to some unhappy guests which may mean they never return leaving your business out of pocket.
So how do you go about batching your drinks correctly, well one of the first things you will need to think about is the temperature of the drinks. A large 12oz Americano is going to stay hotter a lot longer than an double shot of espresso or a milk based flat white, so we would recommend you start your drink order with either any iced based drinks, or your americano’s and teas as these will stay at a much more constant temperature for longer.
Next, we will then want to look at our milk based beverages, a latte will stay warmer longer than a flat white due to the volume of milk so you would want to make the larger of the drinks next to ensure the smaller drinks stay hotter. Before finally finishing on your smaller drinks such as espresso’s and macchiatos.
You will also want to think about making some of these drinks at the same time where possible which we have helped share our tips here {how to speed up service times}
Find below the order in which we would approach our drinks:
- Iced based drinks (iced lattes, cold brew etc)
- Tea
- Americano
- Latte
- Cappuccino
- Flat White
- Cortado
- Espresso, Macchiato, Ristretto
If you’d like some additional support please don’t hesitate in getting in touch regarding a trade customer training.
